Cancellation Policy

Zenergy Global (Australia) is a collective of facilitators who deliver Zenergy courses under license. In Australia we are a small concern holding a big intention to deliver whole-person facilitation training to individuals and groups. We support individuals to develop skills, attributes and processes that can have a profound impact on the way groups work - in meetings, workshops and forums.

Our diploma courses usually involve two trainers supporting participants to embody the skills to become whole-person facilitators. Participant numbers typically range from six to twelve people. Occasionally, where the number of registered participants is insufficient to deliver a financially, logistically and practically viable course, we may need to reschedule or cancel it.

Zenergy Global (Australia) may reschedule or cancel a course

Reasons may include:

  • Circumstances that make it financially, logistically or practically unviable to proceed, including but is not limited to an insufficient number of course registrations and/or participant deferral or withdrawal.
  • Circumstances beyond the control of Zenergy Global (Australia), including but not limited to COVID19, flood and bushfire.

If Zenergy Global (Australia) reschedules or cancels a course, participants will be invited to attend the next available or mutually agreed course. If this is not possible, a full refund will be offered.

Participant may defer or withdraw from a course

Participants sometime need to defer or withdraw from a course before it begins due to unforeseen circumstances.

The following conditions apply:

Deferral

  • Deferral of course registration is considered on a case by case basis. Registration can be deferred to the next available course, or a mutually agreed alternate course.

Withdrawal (Cancellation)

  • Up to four weeks before a course begins: a full refund less administrative costs
  • Up to three weeks before a course begins: a 75% refund less administrative costs
  • Up to two weeks before a course begins: 50% refund less administrative costs
  • Less than two weeks before: no refund

Zenergy Global (Australia) may consider alternate options including substitute candidates or coaching.

Contacting us

If you have any questions about this Cancellation Policy please contact us.

This document was last updated on Oct 16, 2022